Petro Spokane strives to make drivers a part of the family
Drivers who stop at the Petro Spokane are impressed by the surroundings and decor of the location. Then they realize that its beauty is not just skin deep. Customer service is the top priority in every area. It’s a point of pride among the people who work at the site to take the time to get to know the drivers who visit, right down to asking about the load they’re hauling and finding out what can be done to make the stop the best it can be.
“We try to make drivers feel like they’re part of the Petro family,” says Tracy Mullins, store GM. “It’s what we always do and is just part of our culture.”
“I’m very pet-friendly,” says Justin Earley, GM at the truck service center. “So when drivers have their pets with them, I don’t mind them hanging around while their truck is being fixed. I even keep a box of Milk Bones under the counter for pups. That truck is the driver’s home and their pet’s home too.”
“The two fudge shop workers, Angie Bertrand and Christina Frenkel, pour their hearts and souls into making and displaying the fudge,” says Iron Skillet GM Mark Bauernfeind. “We give away free samples to customers and offer sugar-free options.”
The Iron Skillet restaurant now has healthier options with its new StayFit menu items. Many items are made from scratch and chefs will do their best to fill special orders. Drivers can keep their healthy habits on track by picking up an On the Road to Healthier Eating brochure.
The last weekend of September marks the anniversary of Petro Spokane’s grand opening in 2006, and that means throwing a party. It’s more like a carnival than an anniversary celebration. There are balloons, clowns, dunk tanks and plenty of games to enjoy, but that’s just the beginning of the festivities. There’s face painting, food and a prize wheel. The diesel fuel island goes full service, with employees on hand who will pump fuel, check tires and wash windows. Hot dogs and hamburgers come fresh off the grill all day, and drivers who show their CDL eat for free.
Where: I-90 at medical lake road, Exit 272
Phone: (509) 842-1100
Fax: (509) 842-1105
Truck Parking Spaces: 200
Truck Service Bays: 5
Restaurants: Iron Skillet, Subway