Claim to Fame
Great service is the real star at the TA Willington
The late Paul Newman, who had a home not far away, used to stop in frequently. Reggae star Ziggy Marley’s band came by for a meal at the Burger King. Liv Tyler, Adam Sandler and Dustin Hoffman have visited. Some well-known musicians have even played in the restaurant. Employees are as delighted as customers when it happens.
“I remember Alan Alda coming in, and he caught me staring at him. But he just invited me to sit down and have a cup of tea and talk to him,” says Regina Rovozzo, Burger King shift lead. “We’re the stop before going into New York or Boston on I-90, so a lot of people stop in here. I get to meet about 50 new people every day.”
And like so many Hollywood stars these days, the TA has undergone some cosmetic upgrades to make it look fresher and more vibrant.
The Country Pride has a new buffet as well as new booths built for comfort. Interesting artwork on the walls and funny or thought-provoking quotes on the booth backs spark plenty of conversation among diners.
“It was like someone threw a couple of hand grenades through the building, shoveled it out, then started all over,” says Don Hess, store and fuel general manager.
The upgrades happened so quickly that some regular customers who stopped by wondered if they had entered the wrong store. The shelving, coolers, cashier stations and counters are new.
The to-go bar was expanded and has new food items with two hot dog cookers and 16 soda dispensers.
“People really like the new showers. One couple came in and asked where we got the tile for the bathrooms because they were remodeling their bathroom and liked it,” says Peggy Trueb, store customer service representative.
A new tire section was added to the truck service center to streamline service, and drivers don’t mind hanging around while the work is done. If someone is firing up the grill in the back, they always ask drivers if they want to join them for some BBQ. Before they know it, the drivers have satisfied their hunger and are ready to roll.
“We try to get drivers back on the road as quickly as possible,” technician Peter Krzywicki says. “We have the tools to diagnose and fix a wide variety of trucks. And we don’t just get them fixed by putting a Band-Aid on it. We fix the problem correctly and get them back on the road. That’s how we do everything at TA.”
Where: I-84, Exit 71, Willington, Conn.
Phone: (860) 684-0499
Fax: (860) 684-1213
Truck Parking Spaces: 240
Truck Service Bays: 3
Restaurants: Country Pride, Burger King, Dunkin’ Donuts